Thank you for choosing our gaming chairs! At Triple M, we pride ourselves on providing high-quality products and exceptional customer service. We stand behind our products and offer a warranty to ensure your satisfaction and peace of mind.

 

1. Warranty Coverage: Our warranty covers any defects in materials or workmanship for a period of 3 months from the date of purchase. 

2. Warranty Claims: If you believe your gaming chair has a defect covered under our warranty, please contact our customer service team at info@triplemcanada.ca to initiate a warranty claim. Our team will guide you through the process and provide instructions for returning the product for repair or replacement.

3. Warranty Exclusions: Our warranty does not cover damages caused by misuse, abuse, normal wear and tear, accidents, or modifications to the original product. It also does not cover cosmetic damage that does not affect the functionality of the chair. See below for detailed coverage information in our warranty.

4. Repair or Replacement: If a warranty claim is approved, we will repair or replace the product at our discretion. If we are unable to repair or replace the product, we will offer a refund or credit for the purchase price of the product.

5. Shipping and Handling: Customers are responsible for the cost of shipping the product to us for warranty repairs or replacement. We will cover the cost of shipping the repaired or replacement product back to the customer.

6. Limitation of Liability: Our liability under this warranty is limited to the purchase price of the product. We are not responsible for any incidental or consequential damages arising from the use of our products.

7. Additional Terms: This warranty is only valid for products purchased directly from Triple M or an authorized retailer. This warranty is non-transferable and applies only to the original purchaser.

 

What our warranty does not cover: 

● wear and tear, or due to the aging of materials;

● aesthetic defects and minor deviations of the Products from images posted in the Stores or due to naturally occurring variations in the materials used or manual assembly of Products;

● improper assembly, use or care, contact with animals, or site or environmental conditions (such as environments with high heat, high humidity, high salinity or pollutant gases);

● use in anything other than a domestic or private setting;

● contact with moisture (including, without limitation, due to conditions such as hyperhidrosis or contact with aqueous or organic solvents), thermal degradation or elements that are known to cause a breakdown of materials;

● modifications or failure to follow the recommended assembly or aftercare instructions; or

● abuse, negligence, accident, fire or water damage, transportation by the customer or other causes beyond our control.

 

We hope you enjoy your gaming chair for many years to come. If you have any questions about our warranty policy, please don't hesitate to contact our customer service team.